Agenda

8:00 A.M. – 9:00 A.M.

All-Attendee Breakfast

9:00 A.M. – 10:30 A.M.

Staying Compliant with TCPA

Hear from industry insiders on how their offices continue to stay compliant with TCPA rules and regulations.

9:00 A.M. – 10:30 A.M.

Client Audits: How is your firm handling the requirements of client audits?

Participate in the discussion on how firms across the country are coming up with innovative and cost effective ways to manage continuous client audits.

10:30 A.M. – 10:45 A.M.

Networking Break

10:45 A.M. – 12:00 P.M.

What are the risks, and how do you stay compliant with SCRA?

How is your firm proactively compliant with SCRA, despite having more than 1 million active service members? Join us, as we discuss how some firms are responding to customers under this protective consumer act.

10:45 A.M. – 12:00 P.M.

Cybersecurity: Protecting your Business and Clients

12:00 P.M. – 12:30 P.M.

All-Attendee Lunch

12:30 P.M. – 1:00 P.M.

CFPB Afternoon Keynote Address

1:00 P.M. – 2:00 P.M.

Debt Sales and Best Practices

Hear from industry experts on how their firms are handling the sale and purchase of third party debts.

1:00 P.M. – 2:00 P.M.

Artificial Intelligence: How is AI changing our industry?

Join this panel to hear how AI is changing the industry as a whole, and the opportunities you have to utilize the best software to better protect your company, clients and consumers.

2:00 P.M. – 2:15 P.M.

Networking Break

2:15 P.M. – 3:30 P.M.

CFPB Latest Updates

A panel of experts will address recent changes in the CFPB, and how they are best handling and addressing these updates.